Spa Desk Concierge/Reservationist

The Greenwich Hotel•New York, NY

11d

About The Position

Greeting clients upon entrance and exit of the spa and seeing to their individual needs Booking appointments via telephone and in-person on Book4Time scheduling system Keeping retail & spa areas organized and presentable Confirming appointments on a daily basis via telephone & email Assisting with regularly scheduled inventory count Mantaining knowledge of spa services, products, and technicians Collecting, assessing, and organizing client database QUALIFICATION REQUIREMENTS Proactive, with excellent customer service and phone etiquette Strong organizational skills, ability to multi-task Luxury spa or retail experience preferred; luxury hotel experience helpful Computer savvy; previous knowledge of spa booking software preferred Must be able to work early mornings, nights, weekends & holidays Most importantly, friendly, polished and positive personality We are only looking for serious applicants who are interested in long term employment. If interested, please e-mail your resume along with a cover letter. Competitive hourly compensation and benefits are offered.

Requirements

Proactive, with excellent customer service and phone etiquette
Strong organizational skills, ability to multi-task
Must be able to work early mornings, nights, weekends & holidays
Friendly, polished and positive personality

Nice To Haves

Luxury spa or retail experience preferred
Luxury hotel experience helpful
Computer savvy
Previous knowledge of spa booking software preferred

Responsibilities

Greeting clients upon entrance and exit of the spa and seeing to their individual needs
Booking appointments via telephone and in-person on Book4Time scheduling system
Keeping retail & spa areas organized and presentable
Confirming appointments on a daily basis via telephone & email
Assisting with regularly scheduled inventory count
Mantaining knowledge of spa services, products, and technicians
Collecting, assessing, and organizing client database