Spa Front Desk - Concierge
Horseshoe Bay Resort•Horseshoe Bay, TX
•Onsite
About The Position
The Spa Front Desk Concierge serves as the primary point of contact for guests at Bayside Spa & Fitness. This role is responsible for delivering an exceptional guest experience through professional reception services, appointment coordination, and retail support, including occasional coverage at the Tennis Retail Boutique. The ideal candidate is service-oriented, detail-driven, and passionate about hospitality, wellness, and guest engagement.
Requirements
- Previous customer service experience
- High school diploma or equivalent
- Basic computer proficiency and math skills
- Strong communication, interpersonal, and telephone etiquette skills
- Ability to anticipate and meet guest needs in a service-focused environment
Nice To Haves
- Experience in a spa, fitness, hospitality, or wellness setting
- Professional, positive, and energetic demeanor
- Strong multitasking and organizational skills
- Ability to perform effectively in a fast-paced environment
- Team-oriented mindset with strong collaboration skills
Responsibilities
- Manage the daily opening and closing of spa and fitness facilities in accordance with established procedures
- Greet guests and facilitate seamless check-in and check-out experiences
- Schedule, modify, and cancel spa and fitness appointments with accuracy
- Promote and recommend services, packages, and retail items through effective upselling and cross-selling
- Provide detailed knowledge of spa treatments, fitness classes, retail offerings, and facility amenities
- Maintain awareness of service contraindications and product knowledge
- Conduct facility tours and assist guests with general inquiries
- Ensure a consistently high standard of customer service and guest satisfaction
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with employer match
- Paid Time Off and Paid Holidays
- Short-term and Long-term Disability
- Critical Illness and Accident Insurance
- Associate Relief Fund
- Weekly meal subsidies
- Golf and resort amenity access
- Discounts on retail and dining at the resort
- Employee discounts at Crescent Hotels & Resorts nationwide
- Professional development opportunities, including the Manager-in-Training (MIT) program
- Associate events and engagement activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
