Spa Desk Attendant

Canyon Ranch•Tucson, AZ

12d•Onsite

About The Position

Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress.

Requirements

High School diploma, or equivalent.
Ability to perform a variety of tasks while delivering exceptional guest service.
Excellent written and verbal communication skills.
Ability to perform a variety of responsibilities, including guest service, cleaning/maintaining Locker Room and multi-tasking.
Possess the ability to work efficiently, effectively and professionally with a variety of people.
Ability to handle stressful /emergency situations.
Ability to follow and maintain Canyon Ranch standards.

Nice To Haves

Previous guest service experience.
Previous computer experience.

Responsibilities

Deliver exceptional guest service while acting as a central guest contact person in the spa building.
Check guests in for services, assign lockers, answer general questions, and give directions.
Post charges for services and retail to guest accounts.
Maintain the spa lobby and juice bar.
Update the spa fitness schedule message boards.
Greet and engage guests by offering general spa and Canyon Ranch information, directions and guidance on the appropriate department or staff member to best meet the guest's needs.
Check daily activity agendas from multiple sources for accuracy, and update fitness schedules on the electronic message boards.
Update, print and post daily gym schedules.
Ensure that the spa lobby and juice bar are clean, tidy and appropriately stocked to Canyon Ranch standards.
Order supplies for the spa desk, spa lobby and juice bar areas.
Assist guests with scheduling and cancelling appointments according to departmental guidelines.
Complete opening, mid and closing duties, and shift checklists and submit the shift audit report to the auditor.
Checkout and log guest use of the sport and fitness equipment.
Log lost and found items, and inform Security of these items and coordinate pick up and drop off of items.