Spa Coordinator

ROCK BARN COUNTRY CLUB & SPA LLC•Conover, NC

5d•Onsite

About The Position

The Spa Coordinator is responsible for greeting guests, performing check-in duties, managing billing, reviewing guest itineraries, notifying appropriate personnel of guest arrivals, and scheduling appointments. This role involves handling both in-person and telephone interactions, confirming appointments, and managing late or no-show guests. The coordinator also provides information about spa procedures, facilities, and policies, prepares daily itineraries and consultation packets, and shares guest feedback with the Spa Director. A key aspect of the role is maintaining a professional and pleasant demeanor, always willing to assist guests and members, and upholding the company's values and corporate culture.

Requirements

Greet guest, perform check-in duties, including billing.
Review guest’s itinerary with guest and notify appropriate person of guest’s arrival and schedule appointments for guest either in person or telephone, confirm appointments and cross reference appointments, call late or no-show guest and respond accordingly
Give information either in person or over the telephone regarding spa procedures, facilities, timetables, policies or special functions
Prepare day’s itinerary, and consultation packets
Share feedback regarding member and guests' experiences with Spa Director
Return voicemails to members and guests in a timely manner
Maintain and pleasant demeanor and always be willing to go the extra mile to assist members or guests
Maintain a neat and professional demeanor at all times
Apply to all aspects of daily operating routine, the company values of Rock Barn Golf and Spa. Commitment to and demonstration of our Corporate Culture, Vision, Values, and Goals at all times
Complete in-house orientation program which includes policies and procedures as per the manual and employee handbook
Maintain current educational notebook
Participate in all spa activities including staff meetings, educational events, workshops, inventory, or promotions.
Keep all products stocked; inform supervisor if a requested product is not available
Keep all guest areas neat and tidy, free from trash
Assist co-workers as needed
Maintain a working knowledge of the Spa’s menu items
Keep desk stocked with necessary supplies and work materials
Handle cash, credit cards and gift certificates in a professional, confidential and honest manner.
Assist guest as need requires
Sell merchandise in retail area
Ensure retail shelves are dust free and product displays are neat and orderly

Responsibilities

Greet guests and perform check-in duties, including billing.
Review guest itineraries and notify appropriate personnel of guest arrivals.
Schedule appointments for guests in person or via telephone.
Confirm appointments and cross-reference schedules.
Contact late or no-show guests and respond accordingly.
Provide information regarding spa procedures, facilities, timetables, policies, and special functions.
Prepare the day's itinerary and consultation packets.
Share feedback regarding member and guest experiences with the Spa Director.
Return voicemails to members and guests in a timely manner.
Maintain a neat and professional demeanor at all times.
Apply company values and corporate culture to daily operating routines.
Complete in-house orientation program, including policies and procedures.
Maintain a current educational notebook.
Participate in spa activities such as staff meetings, educational events, workshops, inventory, and promotions.
Keep all products stocked and inform supervisor if a requested product is not available.
Keep all guest areas neat and tidy, free from trash.
Assist co-workers as needed.
Maintain a working knowledge of the Spa's menu items.
Keep the desk stocked with necessary supplies and work materials.
Handle cash, credit cards, and gift certificates professionally, confidentially, and honestly.
Assist guests as needed.
Sell merchandise in the retail area.
Ensure retail shelves are dust-free and product displays are neat and orderly.