Spa Coordinator

Four Seasons Hotels and Resorts • New Orleans, LA

17h • Onsite

About The Position

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Spa team as a Spa Coordinator/Receptionist. The Spa Coordinator/Receptionist serves as the first point of contact for guests, ensuring a warm, professional, and seamless experience from booking to checkout. This role requires exceptional organizational skills, a guest-centric approach, and the ability to multitask in a dynamic environment. The Spa Coordinator/Receptionist is responsible for handling appointments, assisting with retail sales, maintaining reception and spa areas, and coordinating with various departments to ensure Four Seasons' standards of service are upheld.

Requirements

• Reading, writing, and oral proficiency in English; additional languages are a plus.
• Excellent communication and organizational skills, with the ability to prioritize in a busy environment.
• Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting.
• Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS, preferably.
• Proficiency in Microsoft Office (Word and Excel) and Canva.
• High grooming standards, a genuine smile, and a professional demeanor.
• Passion for the health and wellness industry, with a proactive and guest-focused mindset.

Responsibilities

• Welcome and consult with guests about services, amenities, and spa facilities.
• Set and coordinate appointments, ensuring accuracy and alignment with guest preferences.
• Anticipate guest needs, resolve issues promptly, and ensure a memorable experience.
• Handle telephone and email inquiries according to Four Seasons' service standards.
• Manage spa booking systems, ensuring reservations are accurate and optimized for productivity.
• Maintain communication logs and update staff on changes to bookings or tasks.
• Assist therapists and attendants with operational needs, ensuring smooth service delivery.
• Process payments, gratuities, and service vouchers accurately.
• Maintain product knowledge and assist guests with retail purchases.
• Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability.
• Maintain a neat, organized, and professional reception area.
• Update forms, reference materials, and guest collateral as required.
• Work closely with engineering and housekeeping to maintain an environment adequate for guests.
• Handle lost and found items appropriately, ensuring guest belongings are returned.

Benefits

• Competitive compensation and benefits package.
• Opportunities for professional growth within a globally recognized luxury brand.
• Access to world-class training and development programs.
• A collaborative and supportive work environment that values innovation and excellence.
• Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.
• The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees