Spa Coordinator

Four Seasons Hotels and Resorts•Naples, FL

3d•Onsite

About The Position

The Spa Coordinator ensures exceptional guest experiences by welcoming guests, handling inquiries, and managing appointment schedules. The role requires a professional, courteous approach to delivering services and ensuring smooth operations in line with Four Seasons standards.

Requirements

Interest in fashion merchandising and retail sales in a spa setting.
Strong organizational and multitasking skills.
Ability to work under pressure and adapt to changing demands.
Attention to detail and accuracy with booking and inventory systems.
A professional, positive attitude and a commitment to high standards of service.

Responsibilities

Provide a welcoming and relaxing atmosphere for all guests, offering information about spa treatments, products, and services.
Manage scheduling efficiently, ensuring the best use of therapist time and maximizing guest satisfaction.
Maintain cleanliness and organization in the spa reception and retail areas.
Escort guests to locker rooms and provide orientations, if no attendant is available.
Recommend and sell retail products, providing guests with home care advice.
Assist with pop-up spa receptions for group arrivals and various administrative tasks.
Handle gratuities, product sales, and ensure smooth daily operations, including end-of-day closing procedures.
Address guest complaints promptly, ensuring their satisfaction.
Support the spa team with various duties, such as stocking and preparing guest amenities.
Participate in ongoing training to enhance product knowledge and customer service skills.