Spa Coordinator

Pacific Hospitality Group • Austin, TX

1d • Onsite

About The Position

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Overview
We are seeking an energetic, organized, and service-driven Spa Coordinator to support and lead the daily operations of our luxurious spa, with the experience and leadership mindset to quickly advance into a spa leadership role. In this key role, you will serve as the welcoming face of the spa while ensuring seamless coordination of guest experiences from appointment scheduling through checkout. This position blends front-desk coordination, retail and sales support, facility upkeep, and spa attendant responsibilities to create an exceptional and relaxing environment for every guest.The ideal candidate is proactive, detail-oriented, and passionate about hospitality, with the ability to manage multiple responsibilities confidently while delivering outstanding customer service and supporting revenue growth.

Requirements

• Proven experience in spa, hospitality, retail sales, or customer service environment
• Familiarity with POS systems, cashiering procedures, and cash handling protocols
• Strong communication and interpersonal skills; bilingual abilities are a plus
• Knowledge of merchandising techniques, upselling strategies, and stock replenishment processes
• Excellent phone etiquette with a friendly, professional demeanor
• Strong organizational skills with attention to detail
• Ability to stand, walk, and move throughout the spa for extended periods
• Willingness to obtain Food Handlers and TABC Certificates

Nice To Haves

• Supervisory or team leadership experience preferred

Responsibilities

• Greet guests warmly and provide exceptional customer service from arrival through departure
• Manage appointment bookings using POS and scheduling systems, confirming reservations and coordinating staff availability
• Provide non-licensed spa services, including mineral bath experiences, while maintaining exceptional guest care, safety standards, and service protocols
• Ensure excellent phone etiquette when scheduling appointments or responding to guest inquiries
• Coordinate guest flow to maintain on-time services and a seamless spa experience
• Assist with VIP requests, special occasions, and special events
• Address guest concerns professionally and escalate to Spa Management when necessary
• Support and oversee daily spa operations, ensuring all areas are clean, organized, stocked, and guest-ready
• Escort guests to lounges, locker rooms, and fitness spaces as needed
• Maintain cleanliness of locker rooms, lounges, treatment rooms, restrooms, and fitness center
• Stock and replenish towels, linens, robes, amenities, and retail displays
• Serve and clean up food and beverage offerings in accordance with spa standards
• Monitor guest areas for safety, cleanliness, and comfort, reporting maintenance or safety concerns promptly
• Open and close the spa according to established policies and procedures
• Assist guests with retail purchases and provide knowledgeable product recommendations
• Confidently upsell spa services, enhancements, memberships, and retail merchandise
• Maintain retail inventory by stocking products, tracking inventory levels, and merchandising displays
• Accurately process payments, handle cash, and complete daily financial and POS reports
• Assist with staff scheduling coordination and daily operational needs
• Support Spa Management with administrative tasks and required spa documentation
• Communicate effectively with Spa Management, Front Office, Housekeeping, Engineering, and other departments
• Foster a welcoming, professional atmosphere through strong communication and teamwork
• Uphold luxury service standards, spa etiquette, and brand values at all times

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed