Spa Coordinator
About The Position
The LifeSpa Coordinator operates the telephone system to answer incoming calls to greet, schedule appointments, and service members in a friendly and professional manner. They also assist the Department Head with filing and other office duties as needed. This role involves converting LifeSpa questions into appointments, explaining all Life Spa products, services, and treatments to guests, and assisting them with determining their individual needs. The coordinator will also suggest upgrades or add-ons to products and services, complete outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments, and use all required safety devices to comply with company safety rules.
Requirements
- High School Diploma or GED
- 1 year of customer service experience
- CPR and AED certified within 30 days of hire
- Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook
- Ability to calculate figures and amounts such as discounts, interest and commissions
- Ability to stand, sit, walk, reach, climb and lift up to 50 pounds
Nice To Haves
- 1 year of receptionist experience
Responsibilities
- Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
- Converts LifeSpa questions into appointments
- Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
- Suggests upgrades or add-ons to products and services
- Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
- Uses all required safety devices to comply with company safety rules
Benefits
- A fully subsidized membership
- Discounts on Life Time products and services
- 401(k) retirement savings plan with company discretionary match (21 years of age and older)
- Training and professional development
- Paid sick leave where required by law
- Medical, dental, vision, and prescription drug coverage
- Short term and long term disability insurance
- Life insurance
- Pre-tax flexible spending and dependent care plans
- Parental leave and adoption assistance
- Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
- Deferred compensation plan, if the team member meets the required income threshold
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
