Spa Coordinator - Part- Time, Year-Round

Shore Lodge Whitetail LLC • McCall, ID

1d • Onsite

About The Position

The Cove Spa, a Forbes Travel Guide "4 Star Award Winner", is a luxury spa destination focused on providing languid comfort and attentive care. We are seeking Spa Coordinators who embody superior customer service. Spa Coordinators are responsible for maintaining the operational flow of the spa facility, engaging with guests through front desk reception and attendant duties (in-person and via phone). The ideal candidate is enthusiastic, professional, courteous, meticulous, and committed to delivering a first-class spa experience in a mountain setting. Prior proven customer service experience is essential, along with an understanding of what it takes to deliver a 5-star guest experience.

Requirements

• Minimum of 1 year of customer service/sales experience.
• Experience working in a customer centric environment.
• Excellent interpersonal and communication skills with colleagues, management and guests.
• Experience learning/using computer software and point of sale programs.
• A clean background and 2 professional references.

Nice To Haves

• Experience in the hospitality or beauty industry.
• Strong proven (retail) sales experience.
• Familiarity with spa treatment types or resort spa experience.

Responsibilities

• Schedule appointments in person or via phone.
• Greet guests, check them in and out, escort guests to salon and locker room, give tours, assist in selection of retail, re-book for future visits, and answer questions.
• Maintain cleanliness of locker rooms and common areas by stocking amenities, picking up dirty laundry, shelving clean laundry, stocking lockers and removing trash.
• Be punctual to scheduled shift.
• Set-up or breakdown the spa according to standard operating procedures at the beginning and end of shift.
• Act as the Customer Service Representative of “The Cove” and the entire Shore Lodge and Whitetail property.
• Assist in coordinating Spa groups/parties in conjunction with the Spa Manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed