Spa Coordinator- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Pyramid Global Hospitality

2d•Onsite

About The Position

The Westin Grand Cayman Seven Mile Beach Resort & Spa is seeking an organized Spa Coordinator to manage day-to-day spa and salon administration, coordinate bookings, and deliver exceptional guest reception services. Reporting to the Director of Spa, you will manage scheduling logistics and retail sales to ensure a seamless luxury wellness experience. This role is crucial in delivering outstanding service and memorable experiences for each guest, contributing to the success of a growing company.

Requirements

1–2 years of experience in a luxury hotel spa, front desk, or hospitality conference services environment.
Proficiency with Windows, Microsoft Office, Outlook, and hands-on experience using specialized spa/salon reservation software.
Outstanding customer service skills.
Highly organized multitasking abilities.
Collaborative, team-oriented mindset.
Excellent verbal and written communication skills.
Ability to remain calm and adaptable in a fast-paced environment.
Full flexibility to work varied shifts according to business demands, including days, evenings, weekends, and public holidays.

Responsibilities

Manage day-to-day spa and salon administration.
Coordinate bookings and deliver exceptional guest reception services.
Manage scheduling logistics and retail sales.
Welcome guests, verify bookings, provide property facility tours, and process retail product and spa service sales.
Coordinate individual and group bookings using specialized spa software, manage cancellations, and communicate last-minute changes to service providers.
Manage an assigned cash bank, handle secure guest payments, process room charges, and accurately log employee cash tips for accounting.
Assist the Director of Spa with monthly reporting, maintain database records, route communications, and order VIP amenities.
Act as the direct on-property point of contact for event group leaders and notify engineering promptly of any facility maintenance needs.