Floor Tech- The Westin Grad Cayman Seven Mile Beach Resort & Spa

Pyramid Global Hospitality

6d•Onsite

About The Position

The Floor Technician / Room Attendant is a service-driven, energetic team player responsible for maintaining exceptional cleanliness and presentation of guest rooms, public areas, corridors, and all floor surfaces (carpeted, tile, and hard surfaces) throughout the resort. This dual-role position combines general room cleaning with specialized floor care and preventative maintenance on flooring equipment, ensuring a safe, welcoming environment that meets brand standards and exceeds guest expectations.

Requirements

High school diploma or equivalent required.
Minimum 1 year of combined experience in housekeeping/room attendant roles and floor care/technician positions (hospitality or facility services preferred).
Proven ability to operate floor maintenance equipment safely.
Strong command of the English language (speak, read, write, understand).
Adhere to dress code and maintain a neat, clean appearance.
Wear identification while on duty and report to work on time.
Complete annual training, staff meetings, and in-services.
Represent the resort in a positive, professional manner, communicating its mission, ethics, and goals.
Comply with all organizational policies, including ethical practices and continuous quality improvement.

Nice To Haves

Knowledge of housekeeping procedures, environmental services, and floor care techniques.
Excellent organizational, interpersonal, and multitasking skills.
Ability to work independently, exercise creativity, maintain a positive attitude, and prioritize complex situations.
Attentive to detail with capability to complete assignments accurately and on time.
Proficient in handling difficult interactions professionally.

Responsibilities

Clean and sanitize guest rooms, suites, offices, corridors, lobbies, and other public areas, including vacuuming, dusting, emptying trash, collecting and replacing lines, and restocking amenities.
Perform deep cleaning and maintenance of all floor types: strip, wax, buff, and polish hard surfaces; shampoo, extract, and spot-clean carpets; and sweep/mop tile and brick flooring.
Operate and maintain specialized floor equipment (e.g., buffers, extractors, vacuums) safely and correctly, performing preventative maintenance as needed.
Respond promptly to guest requests, special cleaning projects, and management directives while multitasking in a fast-paced environment.
Utilize appropriate cleaning chemicals, supplies, and procedures; always display safety signs (e.g., “wet floor”) and observe health, safety, and infection control protocols.
Promote goodwill by being courteous, friendly, and helpful to guests, visitors, and colleagues.
Maintain a neat personal appearance, clean work area, and organized cart/equipment at all times.
Report safety hazards, maintenance issues, or equipment malfunctions immediately.
Work independently or as part of a team, prioritizing tasks to meet deadlines and handle high-volume requests with attention to detail and sound judgment.
Perform other duties as assigned to support operational needs.
Assist with turnover of rooms during peak periods or staffing shortages.
Participate in inventory counts, deep-clean initiatives, or cross-departmental projects as required.