Spa Coordinator - Part Time

CHE WESTIN NASHVILLE LLC • Nashville, TN

4d • Onsite

About The Position

At The Westin Nashville, we believe wellness begins the moment our guests arrive. As a Spa Coordinator, you'll be the first point of contact for guests visiting our spa, creating a warm, welcoming experience while ensuring every detail of their visit is thoughtfully managed. In this essential role, you'll coordinate appointments, support the daily operations of the spa, and provide exceptional service that reflects Westin's commitment to well-being and personalized hospitality. If you're highly organized, passionate about creating memorable guest experiences, and thrive in a fast-paced, luxury environment, we invite you to join our team and help inspire wellness every day.

Requirements

• Highly organized
• Passionate about creating memorable guest experiences
• Thrive in a fast-paced, luxury environment
• Regular attendance in conformance with the standards
• Employees may be required to work varying schedules to reflect the business needs of the hotel.
• Attendance at all scheduled mandatory training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.

Responsibilities

• Welcome guests with warmth and professionalism, creating a seamless arrival, check-in, and check-out experience that reflects The Westin's commitment to exceptional service.
• Manage spa appointments, including scheduling, confirmations, modifications, and cancellations, while maximizing therapist availability and guest satisfaction.
• Respond promptly and professionally to phone calls, emails, and guest inquiries, providing accurate information about spa services, treatments, pricing, and promotions.
• Process guest payments, retail purchases, and other transactions accurately using the spa's point-of-sale system while maintaining financial accuracy.
• Maintain a clean, organized, and inviting reception area, retail displays, and guest spaces to support a relaxing spa environment.
• Assist with inventory management by monitoring retail products and spa supplies, receiving deliveries, and notifying leadership of replenishment needs.
• Coordinate communication between guests and spa therapists to ensure appointments and services run smoothly and efficiently.
• Address guest questions and service concerns with professionalism, escalating issues to spa leadership when appropriate.
• Support daily spa operations by assisting with treatment room preparation, administrative tasks, special events, and promotional initiatives as needed.
• Stay informed on spa services, wellness offerings, retail products, and seasonal promotions to confidently educate guests and enhance their experience.
• Perform other duties as assigned to support the spa team and overall guest experience.

Benefits

• FREE Parking for Full-Time associates
• FREE Associate Meals
• Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on Rental Cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, Theme Parks, and other attractions
• Discounts on Car and Computer Purchases
• Associate Recognition events, celebrations, and parties year-round

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed