Spa Coordinator - Part time
About The Position
Welcome and orient guests to the Spa, book spa services and recreational reservations, check guests in and out of the Spa. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction. Comply with all Four Seasons’ policies and procedures. Understand, effectively communicate and book/sell Spa services and products; including but not limited to massage, facials, specialty treatments, Salon, personal training and retail products utilizing computer systems as necessary. Balance therapist and room schedules to optimize the productivity of the spa and fairness to the therapist. Orient guests and give personalized tours of entire spa facility. Assist in the reconciliation of charges originating from the Spa including cash handling and hotel posting procedures.
Requirements
- Three months to one year of employment in a related position with Four Seasons or other organization (such as reservations, concierge, customer service)
- Telephone skills
- Appointment booking
- Sales
- Computer experience in windows based programs
- Guest service experience in a luxury environment
- Working knowledge of computer programs (i.e. Word, Excel)
- Phone service skills
- Interpersonal and good communication skills
- Ability to multi-task
- English language both written and oral
- Maui Liquor Card
Responsibilities
- Welcome and orient guests to the Spa
- Book spa services and recreational reservations
- Check guests in and out of the Spa
- Respond to all interactions in an efficient, courteous and professional manner
- Understand, effectively communicate and book/sell Spa services and products
- Balance therapist and room schedules to optimize the productivity of the spa and fairness to the therapist
- Orient guests and give personalized tours of entire spa facility
- Assist in the reconciliation of charges originating from the Spa including cash handling and hotel posting procedures
Benefits
- Medical
- 401(k)
- Roth
- Paid time off including Vacation, Live Well Day, Community Care Day
- Excellent Training and Development opportunities
- Many career opportunities within the hotel and to other Four Seasons
- Employee Travel Program
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meal and Paid Meal Break
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
