Spa Coordinator (Full Time)

Terranea Resorts•Rancho Palos Verdes, CA

8d•Onsite

About The Position

The Spa Coordinator is responsible for providing an exceptional guest experience. This includes greeting guests, scheduling all spa and salon appointments, confirming appointments, escorting guests to lounges, handling and processing payments, and possessing a thorough understanding of treatments, reservations, booking times, and retail products.

Requirements

Pleasant disposition and professional appearance that gives a positive image to Spa guests.
Must have strong customer service skills.
Must have strong communication skills.
Must have ability to implement and uphold service standards.
Must have ability to prioritize and organize work assignments.
Must have ability to interact with all associates and resort guests.
Must be able to effectively handle stressful, high-pressure situations.
Must be able to stand or walk for long periods of time.
High School education or equivalent.
Must be able to speak, comprehend, read, and write English.

Nice To Haves

Previous hospitality experience preferred.
Forbes knowledge preferred.

Responsibilities

Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner.
Be responsible for the cleanliness of the immediate work area as well as the general property.
Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions.
Be courteous to all guests and fellow associates.
Communicate effectively with peers, management, line and front of the house employees.
Practice effective listening (seek to understand).
Performs related duties as required.
Book and schedule services for Spa & Salon appointments using Spa Soft program.
Answer emails sent to spa.
Greet all guest coming into spa and assist their necessary needs.
Check in guest(s) for treatments, receiving proper payment methods and efficiently doing so in high volume.
Maintain the waiting area: keep brochures and required forms in stock.
Provide general information: address guests' questions regarding spa services and policies.
Answer the telephone and direct calls/messages to appropriate Spa personnel or guests. Follows up on minor customer problems.
Sets up and maintain required files.