Spa Coordinator Keyholder

Indianapolis•Zionsville, IN

2d•Onsite

About The Position

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering elevated experiences and exceptional hospitality in a refined, guest-centric environment. Our front desk and hospitality team are the face of our brand — setting the tone for every guest interaction with professionalism, warmth, and expertise. The Opportunity We are seeking an experienced, natural leader to join our front desk team as a Spa Keyholder. This role goes beyond front desk basics — you'll serve as Manager on Duty when the Spa Director, Assistant Manager, or Operations Manager are absent or unavailable, resolve guest concerns, and help train the next generation of hospitality talent, all while building toward a management career with Woodhouse.

Requirements

3-5 years of front desk, guest services, or hospitality/retail experience
Demonstrated leadership or keyholder experience
Strong decision-making and conflict-resolution skills
Flexible availability including evenings and weekends

Nice To Haves

Averaging $25/hr in retail sales
Achieving a 30% or higher rebooking rate
Confidently managing the floor as Manager on Duty
Mentoring new hospitality hires successfully

Responsibilities

Perform all front desk and guest service duties at an advanced level
Serve as Manager on Duty, overseeing appointment flow and daily operations
Resolve guest complaints and escalate when appropriate
Maintain accuracy and accountability in opening and closing procedures, including required reporting and daily register reconciliation
Support new hire training
Recommend services, upgrades, and retail products to guests