Front Desk Key Holder

Indianapolis • Carmel, IN

1d • Onsite

About The Position

This isn't a front desk job. It's a hospitality and sales career. At Woodhouse Day Spa, we don't process appointments. We create experiences. When a guest walks through our doors, they're escaping their busy life for a few hours of genuine luxury: a comfy robe, reflexology sandals, a quiet relaxation room, hot cinnamon tea, and a warm neck wrap before their service even begins. We're a destination spa experience that happens to be in your neighborhood. And we need people who understand the difference. As a Spa Coordinator/Key Holder, you're the first and last impression of our spa. You open and close the building, welcome guests into our world, help them choose the right services, and ensure they leave already thinking about their next visit. When something goes sideways, you handle it. When the team needs direction, you provide it. This is a leadership position. You'll mentor newer team members, make decisions when managers aren't on-site, and take ownership of the guest experience from parking lot to checkout.

Requirements

• 2+ years in hospitality, retail, or customer service
• Previous key holder, shift lead, or opening/closing experience
• Comfortable with point-of-sale systems and handling payments
• Available for full-time hours including weekends
• Reliable transportation to our location

Nice To Haves

• Experience in spa, salon, or wellness industry
• Knowledge of skincare products and services
• Experience training or mentoring others

Responsibilities

• Open and close the spa, ensuring everything is perfect for guests and the next shift
• Welcome guests warmly and guide them through our signature experience (robes, sandals, relaxation room, tea)
• Book appointments, recommend services, and help guests find exactly what they need
• Suggest enhancements and retail products that genuinely improve the guest experience
• Handle guest concerns and complaints with grace, turning problems into loyalty
• Support and guide newer front desk team members during your shifts
• Keep the front of house running smoothly when management isn't on-site

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 5% commission on retail sales when you hit your targets
• $5 bonus per enhancement sold (once you hit 10 per month)
• Complimentary spa services
• Product discounts
• Paid training
• Clear path to management for high performers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees