Spa Concierge-Spa-Part Time

Pinehurst•Pinehurst, NC

7d•Onsite

About The Position

The primary purpose of this position is to welcome and greet all guests coming into the Spa in a positive manner and ensuring the guests have a comfortable and relaxing experience. This role involves promoting and selling body products, assisting in Spa operations including Retail and Salon Desks, and maintaining a high level of cleanliness within the entire Spa facility and all work areas. The Spa Concierge must be able to utilize Spa software and computer programs, handle booking issues, and possess strong conflict resolution and customer service skills. Knowledge of the Resort and surrounding areas is also required.

Requirements

High School Diploma or General Education (GED)
A minimum of 1 year related receptionist experience desired
CPR training required within 90 days of employment.

Nice To Haves

An equivalent combination of education and experience.

Responsibilities

Greet each guest with a smile.
Stay up-dated accordingly in the latest developments pertinent to the department and is well versed and trained in their usage.
Attend weekly formal meetings conducted by the Supervisor and/or Department Manager.
Responsible for maintaining a high level of cleanliness within the entire Spa facility and in all work areas.
Must attend product knowledge training.
Promote and sell body products.
Must be able to take the initiative and communicate to managers and leads when issues occur with booking appointments or information is shared by the guest.
Key partner who understands and can utilize the Spa software and computer programs.
Must have the ability to remain calm and work well under pressure without letting that pressure show to guests or Employees.
Must possess the conflict resolution skills necessary to evaluate product and treatment quality and guests complaints.
Must exhibit a sincere desire and ability to actively listen and work well with people, assess their needs and be able to provide assistance and resolution.
Must have a willingness to work and be flexible in work scheduling.
Must ensure the privacy of each guest.
Must be able to assist in The Spa operations, including Retail and Salon Desks.
CPR training required within 90 days of employment.
Must be knowledgeable about the Resort and the surrounding areas.