Spa Concierge- $500 Signing Bonus

OLD EDWARDS HOSPITALITY GROUP•Highlands, NC

2d•Onsite

About The Position

The Spa Concierge is responsible for greeting guests, making spa reservations, checking guests in and out of the spa, reviewing spa protocols with guests, recommending spa products, selling retail items and collecting payments. They are the first and last person to have contact with the guest and have the ability to leave a lasting impression.

Requirements

Must be 18 years or older with High School Diploma.
Must be bright, personable, and work well as on a team
Must be highly service oriented, possess exemplary telephone skills and be well organized and self-motivated
Understand the Old Edwards Inn and Spa objectives and have the achieve employee and departmental goals
Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Nice To Haves

Previous experience is preferred in a customer service and spa related role

Responsibilities

Greet each guest in a warm, welcoming, and genuine manner
Demonstrate proper telephone etiquette to each guest. Create customized experiences and reservations for each inquiring spa guest while utilizing each room for maximum capacity and ease of service
Check in each guest, review their itinerary, inquire about special needs or requests, and review spa procedures and rules
Have knowledge of each product in the retail area with confidence to recommend and sell to guests
Follow proper cash handling and billing procedures, including appropriate discounts
Present a well-groomed, professional appearance. You must be in full uniform while on property or at a work-related event. Closed toed and closed heeled rubber soled shoes are required and provided by the employee. Hair must be neat and away from face. Fingernails should be manicured and clean
Participate in spa activities including staff meetings, educational events, workshops, inventory or promotions