Spa Concierge
Basecamp•Canmore, AB
•CA$20 - CA$20
About The Position
Under the supervision of the Assistant Spa Manager and Spa Supervisor, the Spa Concierge plays a crucial role in in creating a positive first impression and ensuring that all guests have a warm, welcoming, and memorable experience from the moment they arrive.
Requirements
- Previous experience in customer service or hospitality, preferably in a spa or wellness environment.
- Strong communication skills and a friendly, professional demeanor.
- Ability to manage multiple tasks in a fast-paced environment.
- Knowledge of spa services, treatments, and products is a plus.
- Proficiency in computer systems and booking software.
- Excellent organizational skills and attention to detail.
- Ability to maintain a calm and positive attitude under pressure.
- Ability to work flexible hours, including weekends and holidays.
Nice To Haves
- Knowledge of spa services, treatments, and products is a plus.
Responsibilities
- Greet guests in a friendly and professional manner as they arrive at the spa. Ensure guests feel welcomed, valued, and comfortable.
- Address guest inquiries and concerns about services, products, and amenities. Provide information on treatments, spa packages, promotions, and policies.
- Efficiently check guests in and out of the spa, handling payments, billing, and any required documentation.
- Collect and report guest feedback, both positive and negative, to improve service quality and guest satisfaction.
- Schedule, confirm, and modify appointments for spa services, ensuring accurate and timely bookings.
- Work closely with spa therapists, managers, and other team members to ensure smooth operations and high-quality guest service.
- Ensure the front desk area is clean, organized, and well-stocked with promotional materials, brochures, and necessary spa items.
- Promote and sell spa products and services, recommending packages and upgrades to enhance the guest experience.
Benefits
- Quarterly gratuity program!
- Paid lunch breaks
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Company paid staff events.
- Room for advancement in our growing company
- Be part of western Canada's fastest-growing hospitality brand
- A hands-on people focused Basecamp culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
