SPA CONCIERGE

Hollywood Casino Aurora • Aurora, IL

4d • Onsite

About The Position

At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Drift Spa is a holistic wellness destination where guests are invited to step away from the noise of daily life and immerse themselves in tranquility. The front desk is more than a point of entry—it is the threshold to restoration.

We’re seeking a Front Desk Representative to be the welcoming face of Drift Spa. This role ensures a seamless guest journey from check-in to check-out, while upholding our philosophy of luxury service and intentional care. If you love hospitality, organization, and creating a sense of ease for others, this role is for you.

Requirements

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Professionalism balanced with warmth and empathy.
• Ability to multitask gracefully in a guest-facing role.
• Alignment with holistic wellness and Drift’s philosophy of intentional care.

Nice To Haves

• Previous proven experience in hospitality, spa, or luxury service preferred.

Responsibilities

• Warmly welcome guests and guide them through their spa experience.
• Manage appointments, scheduling, and guest communications with accuracy and professionalism.
• Provide knowledgeable recommendations on services, treatments, and retail products.
• Support the team with administrative tasks and coordination to ensure operational flow.
• Anticipate guest needs, resolving concerns with thoughtfulness and integrity.
• Maintain the front desk area, lobby, relaxation room, and sanctuary (locker rooms) as a calm, organized, and inviting environment.
• Perform tea ceremony/ aromatherapy for guests, with intention, precision and gratitude.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED