Spa Concierge - Hotel Polaris (Part-Time)

CoralTree Hospitality • Colorado Springs, CO

1d • Onsite

About The Position

Hotel Polaris is seeking an exceptional Spa Concierge to join their team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. The Spa Concierge will be responsible for shaping the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy. The efforts of the Spa Concierge significantly influence the unique and distinctive experiences delivered to guests and team members alike. This role is for someone who wants to be a part of something bigger and shares a passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with communities.

Requirements

• High school diploma or equivalent (GED or two to three years related experience and/or training; or equivalent combination of education and experience).
• A minimum of one (1) year of customer service experience is required.
• Ability to work independently with a high degree of accuracy and attention to detail.
• Enjoy interacting with people and multi-tasking at a fast pace while ensuring accuracy and efficiency.
• Must be able to read, write and speak English.
• Must have strong computer skills and working knowledge of Microsoft Office programs.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.

Nice To Haves

• Prior experience in spa reservations and hospitality is preferred.

Responsibilities

• Act as an ambassador of Hotel Polaris and the Spa by warmly greeting and welcoming guests, ensuring they feel valued and appreciated.
• Schedule appointments with accuracy, and handle guest questions and concerns in person, via phone, and email with professionalism and courtesy.
• Manage the flow of communication via phone, email, and face-to-face, ensuring all inquiries are responded to in a timely manner.
• Provide guests with a tour of our facilities, including assistance with lockers, spa robes & slippers, and offering them beverages.
• Ensure the spa is neat, prepared, and fully operational for the day.
• Stock supplies for guest use, as well as retail and professional use.
• Educate guests about our spa services and retail products, assisting them in making informed choices.
• Check-in guests using our SpaSoft software, provide them with intake forms.
• Utilize our POS system to check out guests and process retail merchandise transactions with attention to detail.
• Thorough comprehension of our spa services and home care/retail products, educate guests and assist them in making informed choices.
• Assist in maintaining the cleanliness and tidiness of all spa areas, ensuring a serene environment for guests.
• Maintain policies, youth consent, and intake forms.
• Place pre-orders for food items, retrieve orders from the food outlet, arrange elegant table settings for groups, and serve beverages for guests, enhancing their relaxation experience.
• Assist providers in setting up and flipping treatment rooms if necessary, ensuring appointments start on time.
• Complete beginning, throughout the day, and end-of-day procedures checklists daily, ensuring the spa is secure and ready for the next day.
• Actively promote the spa and salon services, retail products, and promotions.
• Practice flexibility in covering shifts.
• Assist in all areas of spa operation as requested by management.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Colorado Family and Medical Leave Insurance Program (FAMLI).
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED