Spa Concierge

Ocean House Collection•Westerly, RI

158d•Onsite

About The Position

The Ocean House seeks a Spa Concierge to join their team. This role involves maintaining high standards of guest service, managing spa appointments and billing, and assisting guests with their needs within the spa and fitness areas.

Requirements

Prior guest service experience preferred.
Prior spa experience strongly preferred
Exceptional emotional intelligence
Must speak clearly and understandably
Exceptional conversation and telephone skills
Ability to stand for duration of shift
Ability to look at a screen for duration of shift
Occasional ability to lift up to 15 pounds

Responsibilities

Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards.
Greet guests and members in a warm and engaging fashion, with polite and appropriate conversation.
Pro-actively addressing guest concerns or questions, offering alternative solutions as needed.
Utilize computer systems to efficiently and accurately enter spa appointment information and collect accurate billing information, process payment information and finalize retail sales.
When appropriate, utilize suggestive selling techniques to offer guest enhancements, retail and other outlet offerings.
Conduct guest tours and escorts of Spa areas, fitness, and pool.
Maintain Spa retail area with stocking, inventory count, and light cleaning as necessary.
Complete required reports and paperwork as directed by supervisor.
Utilize computer systems to create guest itineraries, respond to e-mail inquiries in a prompt manner, generate system tickets for Ocean House procedures and other software systems as needed.
Other duties as assigned.