Spa Concierge

Omni Hotels & Resorts•Dallas, TX

2d•Onsite

About The Position

Omni Dallas Hotel, recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality. Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match. You will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. You will be responsible for scheduling spa appointments and maximizing spa service opportunities. You will be responsible for communicating spa promotions with guests and associates, up-sell, and provide tours of the spa.

Requirements

Ability to accurately and efficiently input information into computer systems.
Ability to prioritize, organize and follow up all responsibilities.
Ability to work a flexible schedule to include nights, weekends and holidays.
Ability to stand for an 8-hour shift.
Ability to communicate effectively.
Previous customer service experience.
High school diploma or equivalent.
Ability to lift, carry, push, pull 30 lbs.
Must have unexpired TABC – or obtain upon hire.

Nice To Haves

Previous cashiering experience is preferred.

Responsibilities

Check guests in and out according to Omni standards
Schedule spa appointments and accurately confirm them in accordance with Omni Hotels & Resorts Moments of Service.
Prepares treatment rooms and spaces for guest arrival, including cleaning, sanitation, stocking/restocking supplies, and replacing linen.
Greets guests & members, providing information and directions as necessary.
Instructs guests where they may change and/or dress for Spa treatments and experiences.
Up-sell, cross-sell, and pre-sell Mokara services and products.
Provide tours of the spa and offer/serve beverages as needed.
Ensure that guests are properly checked in and out of lockers as necessary.
Participates in periodic product inventory as directed.
Assist in maintaining presentation and cleanliness of the spa and all of its areas. (Locker room, Guest Lounge and Spa Front Desk area)
Communicate spa promotions with guests.