Spa Concierge of Luxury Spa

The Woodhouse Day Spas FoCo•Fort Collins, CO

5d•Onsite

About The Position

As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish. Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With more than 90 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being.

Requirements

High school diploma or equivalent required.
Ability to work in a fast-paced environment and maintain professionalism.
Ability to pivot and navigate through change.
Comfortable interacting with guests in a spa setting.
Leadership experience in a similar role or front-office operations.
Comfort level with driving company sales goals and initiatives.
Proficiency in English language (reading, writing, and verbal).
Computer proficiency.
Previous customer service and telephone reservations experience.
Basic accounting skills (for daily closing procedures).

Responsibilities

Is a steward of the Woodhouse brand.
Serves as primary support for the spa’s manager, therapists, and guests.
Ensures that every guest has a friendly, inviting, and memorable experience, including a warm welcome and introduction to the changing lounge and amenities per the Woodhouse experience.
Answers incoming calls and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during the check-out process.
Drives service and retail sales/awareness by educating guests on products and services recommended by either the therapist or the concierge.
Remembers the small details that make Woodhouse Spa special: guests’ favorite drinks, a warm neck wrap, and/or personal information like birthdays and anniversaries.
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other team members and managers and interact well with our guests.