Spa Concierge - PT

Shopping Center Management d b a Turnberry Associates•Nashville, TN

9d•Onsite

About The Position

The Spa Concierge/Attendant is expected to rotate between responsibilities for each role. On days when you are Spa Attendant, you are responsible for maintaining cleanliness throughout the Spa and Fitness Center while providing superior guest service in an environment of relaxation and comfort. As Spa Concierge, provide personal assistance to any individual booking spa treatments, fitness services and retail transactions.

Requirements

Lifting Spa beds weighing a maximum of 50 lbs.
Work with SpaSoft booking program

Nice To Haves

Ability to speak to each treatment and benefits in detail

Responsibilities

Provide genuine customer service to guests and clients by explaining JW Marriot Spa facilities
Strip dirty linen, which may require lifting Spa beds weighing a maximum of 50 lbs.
Respond quickly and efficiently to all guest requests
Visually inspect Spa rooms for cleanliness and appearance
Responsible for performing opening and closing duties
Report suspicious persons, activities and hazardous conditions to the Security Department
Maintain locker rooms, clean and stocked with all amenities, remove soiled linen and trash
Maintain the Fitness Room cleanliness and ensure it is always stocked with all amenities, remove soiled linen and trash
Provide a clean and organized atmosphere in the Spa and adjacent facilities
Assist guests with check-ins, check-outs
Book reservations
Assist with cleanliness of the facility
Follow detailed service standards
Inform guests of retail offerings and encourage sales
Attend training and team meetings
Ability to speak to each treatment and benefits in detail
Work with SpaSoft booking program
Perform additional duties and projects as assigned