Woodhouse Day Spa: Spa Concierge

Radiance Holdings•Denver, CO

5d•Onsite

About The Position

As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Requirements

Previous experience in spa, retail, hospitality, or customer service preferred.
Previous experience in a sales-focused environment.
Ability to work in a fast-paced environment and maintain professionalism.
Comfortable interacting with guests in a spa setting.
Leadership experience in a similar role or front-office operations.
Comfort level with driving company sales goals and initiatives.
Computer proficiency.
Previous customer service and telephone reservations experience.
Basic accounting skills (for daily closing procedures).

Responsibilities

Welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa on a daily basis.
Preparing beverages for the guests prior to, during, between and after services.
Working closely with providers to ensure that each guest is comfortable and on-schedule for their treatment(s).
Conforming to standards set forth in the Team Member Handbook and Operations Manual and will strive each day to exceed our guest’s expectations.
Being a steward of the Woodhouse brand.
Serving as primary support for the spa’s manager, therapists, and guests.
Ensuring that every guest has a friendly, inviting, and memorable experience.
Answering incoming calls, and listening to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
Partnering with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promoting the recommended products.
Educating guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
Driving service and retail sales/awareness by educating guests on products and services.
Remembering the small details that make Woodhouse Spa special - guest's favorite drink, a warm neck wrap, and/or personal information like birthdays and anniversaries.
Complying with all company policies and procedures.
Other duties as assigned.