Lead Spa Concierge - Front Desk

North Hills•Raleigh, NC

3d•Onsite

About The Position

As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish. Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being.

Requirements

High school diploma or equivalent required.
Ability to work in a fast-paced environment and maintain professionalism.
Comfortable interacting with guests in a spa setting.
Leadership experience in a similar role, front-office operations, or retail sales experience required.
Proven track record of driving sales goals and initiatives, including retail sales.
Proficiency in English language (reading, writing, and verbal).
Computer proficiency.

Nice To Haves

Previous customer service and telephone reservations experience preferred.

Responsibilities

Being a steward of the Woodhouse brand.
Ensures that every guest has a friendly, inviting, and memorable experience.
Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during checkout and promoting the recommended products.
Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
Drives service and retail sales by educating guests on products and services.
Assists concierge team in reaching monthly retail sales goals.
Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work weekends and some holidays.
Must comply with all company policies and procedures.