Spa Concierge
AHC Hospitality•Grand Rapids, MI
•Onsite
About The Position
AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, providing exceptional experiences that delight guests. This role is for a Spa Concierge who will serve guests at the spa desk/reception area, offering the highest level of service in an efficient, courteous, and professional manner, adhering to JW Marriott and Amway Grand Plaza standards. The company invests in supporting employee growth and sees associate success as their own success.
Requirements
- Must be familiar with each hotel's layout, products, services, amenities, and history.
- High school diploma or GED.
- Associates attitude, willingness to please guests, ability to get along with co-workers and supervisors.
- Ability to follow established guidelines, procedures and policies.
- Good record of attendance and punctuality at work.
- Adherence to prescribed grooming and appearance standards.
Nice To Haves
- Related experience and/or training preferred.
Responsibilities
- Serve guests at the spa desk/reception area with the highest level of service possible in an efficient, courteous, and professional manner.
- Participate in an "aggressive hospitality program," greeting all guests with warmth and enthusiasm, and being attentive to their needs.
- Prepare standard statistical reports, such as help desk incident reports.
- Learn and follow all hotel policies and procedures pertaining to the area of work, including uniform standards and company policies.
- Practice safety standards and report all unsafe conditions.
- Provide fast and courteous service to guests by maintaining a well-organized work area.
- Conduct oneself in a professional manner as a goodwill ambassador of the AGPH to ensure guest satisfaction.
- Maintain a good record of attendance and punctuality.
- Adhere to prescribed grooming and appearance standards.
- Perform other duties as assigned.
- Open and/or close the work day.
- Book appointments using Spa Booker.
- Answer questions about products and services.
- Greet and prepare guests for services.
- Check guests out and take payments using Volante.
- Organize inventory.
- Help maintain the cleanliness of the spa.
- Provide customer care services as required.
- Perform other tasks as required or requested by the Manager.
Benefits
- Discounted downtown parking
- Free employee meals
- Hotel and restaurant discounts
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
