Spa Concierge (PT)

Grand Traverse Resort and Spa•Acme, MI

5d•Onsite

About The Position

This position will ensure that all GTRS policies and procedures are followed and provide our guests with memorable and exceptional spa experiences. The Spa Concierge will be knowledgeable about current service offerings, promotions, and policies. They will maintain the cleanliness and stocking of the Spa, including sensory rooms, and ensure guests are catered to in the relaxation areas. This role involves taking and serving guest orders from the Relaxation Area Menu, relaying guest concerns to management, and maintaining a thorough knowledge of job practices and department correspondence. The Spa Concierge must attend mandatory meetings and trainings, display confidence and professionalism, and maintain good rapport with colleagues. They will also manage laundry and amenities at beverage stations, maintain positive working relations with customers, and ensure personal accountability for all work duties. Leading by example, providing and receiving feedback positively, and ensuring work is completed safely are key aspects of this role. Adherence to uniform standards and GTRS Core Values is expected, along with compliance with all workplace health and safety procedures.

Requirements

18 years of age and have a High School diploma or GED
Experience working with service booking software is preferred
Previously experience in the Hospitality industry is preferred
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example
Possess effective time management skills when completing assigned tasks
Ability to identify complex problems, evaluate options, and implement solutions
Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Motivated with a positive attitude and perform effectively under high pressure/volume
Ability to stand for long periods of time while completing administrative duties
Must possess the ability to interact with different types of personalities on a daily basis while displaying a calm and professional demeanor
Capable of lifting up to 10 to 30lbs regularly and up to 50lbs occasionally
Ability to comprehend and follow directions
Effectively handle stressful and difficult situations/interactions while remaining focused and professional
Ability to see objects at close range and at a distance
Perform complex or varied tasks under deadlines and tight schedules
Ability to work productively under strict time restraints; last minute requests and changes will occur at any time
Ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner
Must be able to pass a background investigation and drug screen as a condition of employment

Nice To Haves

Experience working with service booking software is preferred
Previously experience in the Hospitality industry is preferred

Responsibilities

Be knowledgeable and up to date on current service offerings, promotions, and/or policies
Cover all hours determined by schedule
Maintain cleanliness of the Spa and stocking as needed or directed including any occupied workspace
Ability to maintain and flip sensory rooms in a timely manner based on reservations
Ability to multitask and prioritize tasks
Take guest orders for our Relaxation Area Menu
Ensure guests are catered to while in our relaxation areas
Take and serve drink orders
Relay guest concerns to management or appropriate administrator
Maintain a thorough knowledge of all applicable job practices
Keep up to date on department correspondence which include newsletters, emails, memos and/or texts
Attend mandatory meetings and/or trainings determined by management
Display confidence and professionalism at all times
Good rapport with fellow employees and reflect positive attitude
Maintain open line of communication with supervisor
Maintain appropriate stocking of laundry and amenities at both upstairs and downstairs beverage stations
Maintain superior working relations with internal and external customers while providing a memorable experience
Ensure personal accountability for all work duties, assignments, and performance expectations
Lead by example by displaying a readiness to respond positively to instruction and procedures
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
Adhere to uniform and personal appearance standards set forth by the Employee Handbook
Exemplify and model GTRS Core Values
Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
All other duties as assigned