Hualalai Sports Club & Spa - Spa Concierge - Temporary

Four Seasons Hotels and Resorts•Hualalai, HI

2d•Onsite

About The Position

The Four Seasons Resort Hualalai is looking for a Spa Concierge who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Spa Concierge Agents have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Requirements

Three to twelve months of previous Reservations and/or Sales experience required
Successful candidate must possess legal work authorization in United States
Ability to accurately read and work with computer systems.
Strong Customer Service skills

Nice To Haves

Spa experience is preferred
Availability on weekends is required

Responsibilities

Greet all guests with Aloha and provide guests with personal, gracious, and professional service perceptive to their individual wants and needs, at all times.
Promote, sell, and coordinate activities/services offered at the Sports Club & Spa with individual packaging of services to meet the guests goals.
Provide the Spa management team with feedback on guest response to our service line (fitness activities, recreational programs, body treatments, etc.) thereby actively creating the best possible spa menu for our guests.
Execute all tasks associated with the daily operation of the Spa Desk and Apothecary in partnership with the Sports Club & Spa ‘ohana.
Opening and closing responsibilities
Orientation and site inspections of all spa services and beauty salon services.
Coordination of all tennis, fitness, wellness and recreational activities
Assist guests with spa reservations, cancellations and changes
Determining desired results and physical characteristics of each guest for their individual treatment with Apothecary questionnaire