Spa Concierge Guest Experience & Sales Associate Part Time
About The Position
Our Spa Concierge team is more than the first and last point of contact for our guests—they are the heart of the guest experience. We are looking for an outgoing, polished, service-driven professional who loves connecting with people, creating personalized experiences, and confidently recommending solutions that help guests get the most from their time with us. Our goal is simple: every guest should feel this is the best hour of their month. This is a highly interactive, customer-service and sales-focused position. You’ll build relationships with guests, learn their preferences and wellness goals, anticipate their needs, and help tailor each visit through thoughtful service recommendations, enhancements, products, and membership options.
Requirements
- Naturally warm, engaging, and comfortable starting conversations
- Passionate about delivering exceptional customer service
- Confident in sales and comfortable making personalized recommendations
- Able to listen closely and identify what a guest needs—even when they don't know exactly what to ask for
- Detail-oriented and able to remember the little things that make an experience feel personal
- Professional, polished, dependable, and discreet
- Comfortable balancing hospitality, sales, phones, scheduling, and multiple guest needs at once
- Motivated by goals and excited to contribute to a high-performing team
- Able to turn a first-time visitor into a loyal, long-term guest
- Available to work a flexible schedule, including evenings and weekends
Responsibilities
- Create a warm, elevated, concierge-style experience from the moment a guest calls through the moment they leave after an appointment
- Build genuine relationships with guests and personalize interactions based on their preferences, needs, and previous experiences
- Anticipate guest needs and look for thoughtful opportunities to make each visit exceptional
- Educate guests on massage, facial, enhancement, skincare, retail, and membership options
- Confidently recommend and sell services, enhancements, memberships, gift cards, and retail products based on each guest's individual needs
- Manage the guest journey, including reservations, check-in, check-out, rebooking, and follow-up
- Help guests create ongoing wellness and skincare routines rather than viewing each appointment as a one-time service
- Recognize opportunities to improve guest satisfaction, retention, and loyalty
- Resolve guest concerns with professionalism, empathy, and a solution-focused mindset
- Communicate closely with massage therapists, estheticians, and leadership to create a seamless guest experience
- Maintain an organized, polished, welcoming spa environment
- Contribute to individual and team sales, membership, rebooking, and retention goals
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
