Guest Experience Concierge

AccorHotel • Austin, TX

3d • Onsite

About The Position

Fairmont Austin, a luxury property with 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space, is seeking a Guest Experience Concierge. This role reports to the Manager, Loyalty & Guest Experience and is an opportunity to join an innovative and passionate hotel team. Accor, the parent company, emphasizes personal growth, purpose-driven work, and limitless possibilities for employees.

Requirements

• Previous hotel experience is an asset.
• Exceptional customer service skills.
• Able to effectively communicate English in both written and oral forms.
• Demonstrate the ability to multi-task and handle assignments in a fast-paced, high-pressure work environment and deadlines.
• Ability to maintain professionalism in working with senior leaders, hourly colleagues, and outside contacts.
• Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel, and PowerPoint).
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Nice To Haves

• Multi-lingual strongly preferred.

Responsibilities

• Consistently offers professional, engaging, and friendly service in accordance with Forbes Travel Guide standards.
• Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional, and warm manner.
• Maintains complete knowledge of all hotel features, services, attractions, amenities, locations, and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, and holiday schedules.
• Assist guests with any plans or arrangements they require.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Support Guest Experience department in managing online responses to reviews from all sources.
• Contributes to the preparation of the Daily Report.
• Attends regularly scheduled Front of the House staff meetings.
• Follow department policies, procedures, and service standards.
• Follow all safety policies.
• Other duties as assigned.

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed