Spa Concierge/Front Desk Receptionist

North Hills • Raleigh, NC

14h • Onsite

About The Position

As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish. Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being.

Requirements

• High school diploma or equivalent required.
• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.

Nice To Haves

• Leadership experience in a similar role, front-office operations, or retail sales experience preferred.
• Comfort level with driving company sales goals and initiatives, with a proven track record for retail sales.

Responsibilities

• Being a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during checkout and promoting the recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.
• Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures. Regular and consistent attendance is required to perform the essential functions of this position.
• Must be able to work well with other Team Members, Managers, and interact with our guests.

Benefits

• Passion Meets Purpose at Woodhouse
• self-care that lasts
• wellness and luxury should be accessible
• customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
• share your craft in a luxury environment with ample opportunity for growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED