Spa Attendant

Chetola Resort • Blowing Rock, NC

10d • Onsite

About The Position

Chetola Resort is seeking a friendly and dependable Spa Attendant (Part-time, W2 employee) to support the daily operations of our Spa and Wellness Center. Spa Attendants are key contributors to the guest experience by ensuring a serene, clean, and well-stocked environment while delivering warm, personalized service throughout each guest’s visit. This role is ideal for someone who enjoys a team-oriented atmosphere, takes pride in presentation and organization, and is passionate about wellness and hospitality.

Required availability includes the ability to work some weekends and holidays, with scheduling that may include rotating weekend shifts based on business needs. This role is scheduled based on spa demand, with shifts typically occurring during morning through early evening hours. Evening availability is important, with spa operations generally running until 7:00 PM on Fridays and Saturdays and until 6:00 PM Sunday through Thursday.

Requirements

• Prior experience in guest services required; spa experience preferred
• Basic proficiency with point-of-sale (POS) systems and general computer applications (e.g., Google Workspace); experience with hospitality systems preferred
• Ability to stand for extended periods and lift up to 30 lbs
• Availability to work weekends, holidays, and evenings as needed
• Ability to remain at assigned post for extended periods of time
• Strong organizational and time management skills
• Ability to maintain discretion and protect guest privacy

Responsibilities

• Greet guests upon arrival with a warm, sincere welcome and maintain eye contact when interacting
• Provide spa orientation tours, explaining amenities, services, and answering guest questions
• Issue lockers, robes, and slippers, and escort guests to locker areas
• Anticipate guest needs and provide towels, beverages, and amenities proactively
• Handle guest questions, requests, and concerns professionally and courteously
• Deliver accurate, timely responses to ensure complete guest satisfaction
• Support guest check-in and retail transactions using the spa’s point-of-sale (POS) system, ensuring accuracy and a seamless guest experience
• Maintain cleanliness, safety, and organization of locker rooms, lounges, and treatment areas
• Prepare and reset treatment rooms according to spa protocols
• Monitor spa areas continuously to ensure a calm, clean, and well-maintained environment
• Stock supplies and amenities; maintain inventory lists and communicate needs to leadership
• Assist with laundry operations, linens, and overall spa presentation
• Report maintenance issues or operational concerns promptly
• Utilize spa systems and tools to support daily operations, scheduling, and service flow
• Review daily schedules and assist with flow of guest appointments
• Support therapists and leadership to ensure seamless transitions between services
• Actively promote spa services, treatments, retail products, and promotions
• Assist in all areas of spa operations as requested by management
• Attend and participate in team trainings and meetings
• Maintain a positive attitude and contribute to a collaborative, high-quality work environment

Benefits

• Competitive hourly rate
• Comprehensive benefits offered to full-time eligible employees averaging more than 30 hours per week, including health, dental, vision, and supplemental benefits as well as PTO, and on-property perks

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees