Spa Attendant, Part-time, Vista Blue Spa, Monterey Plaza Hotel

Woodside Hotel Group Ltd.•Monterey, CA

16d•Onsite

About The Position

The Monterey Plaza Hotel & Spa is a luxury property seeking a Spa Attendant to join their outstanding Vista Blue Spa team. The primary responsibility of this role is to ensure a spotlessly clean and comfortable spa environment. This involves assisting therapists with cleaning treatment rooms, cleaning locker rooms, and managing soiled linen. The Spa Attendant also handles back-of-house operations, including product preparation for daily services, hydrotherapy preparations, and managing appointments. In all guest interactions, they are expected to demonstrate the Woodside Spirit by providing warm and gracious service.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Knowledge of locker room and facilities operation.
Skills required to properly administer various hydrotherapy and body treatments.
Must be patient, an effective and courteous listener and able to show empathy.
Must be an energetic and enthusiastic individual.
Able to work under pressure with ease.
Must have a desire to learn new techniques in the spa industry.
Ability to speak effectively with customers in a friendly and pleasant manner.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Meets legal age requirements for the position.
Must have a high school diploma.
Must have a minimum of one year in the administration of hydrotherapy and body treatments experience.
One-year spa experience in the operation of the locker room and facilities.
CPR/First Aid Certification is required.

Responsibilities

Performs daily general cleaning and minor maintenance tasks in the facility.
Responsible for the opening and closing of the sauna areas and their sanitation.
Follow all safety, hygiene and cleanliness at all times.
Responsible for general opening of the Spa facility, (turning on lights, music, steam sauna, etc.)
Replenishes guest amenities, robes, slippers and towels when necessary.
Maintains the supplies on the locker rooms, treatment area and wet areas neat and presentable.
Maintains the lounge bars and wet areas, repairs facial treatment equipment and supplies daily.
Performs special projects delegated by the Spa Captain and/or Spa Director.
Performs whatever is necessary to ensure and maintain a pleasant visit for each guest.
Conducts tours of the Spa facility.
Maintains the spa laundry inventory.
Issues robes, slippers and locker keys to guests receiving spa treatments.
Monitors the appointment schedule to ensure proper staffing levels.
Maintains bimonthly inventory of all spa supplies and needs.
Regularly monitors locker rooms when available.
Participates in cross training in all facets of the hydrotherapy and body treatment, i.e. Vichy shower, Swiss shower and whirlpool and locker room and facilities operation.
Maintains cleanliness and neatness of the facility, inside (including the fitness center) and outside (including the outdoor whirlpool and sundeck) in order to ensure personal service in an immaculate environment.
Knows front desk operations including reservations systems, filing systems, sales systems and guest check in procedures.
Greets every guest in a friendly, courteous and professional manner in an effort to ensure a pleasant visit for each guest.
Continuously follows all spa policies.
Attends daily shift meeting for team building.
Assists in other departments when necessary.
All other duties as assigned by the Supervisor.