LaRive Spa - Spa Attendant

Kalispel Tribe•Airway Heights, WA

3d•Onsite

About The Position

Provides exceptional guest service by maintaining the cleanliness, organization, and overall guest experience within the Spa environment. Assists guests with spa amenities and services while ensuring spa facilities are clean, stocked, and operating efficiently.

Requirements

High School Diploma or GED required.
Previous guest service or hospitality experience required.
Excellent guest service and interpersonal communication skills.
Ability to communicate professionally using proper grammar.
Ability to provide accurate and legible communication.
Ability to multitask and manage multiple responsibilities simultaneously.
Strong attention to detail and organizational skills.
Working knowledge of spa-related computer software and systems.
Ability to maintain professionalism in a fast-paced environment.
Ability to work collaboratively with coworkers and other departments.
Regular attendance is essential to the successful performance of this position.
Ability to obtain and maintain a Tribal Work Permit.
Mandatory Alcohol Server Training (MAST) certification required.
Washington State Food Worker Card required.
Completion of NQRC Alcohol Server Training required.
Hepatitis A and Hepatitis B vaccinations required.

Nice To Haves

Spa, salon, or resort experience preferred.

Responsibilities

Ensures compliance with the Kalispel Tribe of Indians State of Washington Gaming Compact, Internal Controls, NIGC Regulations, and Northern Quest policies and procedures.
Communicates with spa offerings, services, and benefits to guests.
Maintains working knowledge of spa industry standards, products, and services.
Explains spa protocols and procedures to guests.
Conducts tours of spa facilities for guests and visitors.
Serves beverages and miscellaneous guest amenities.
Monitors guest treatment schedules to ensure timely service delivery.
Maintains cleanliness and organization of restrooms, relaxation lounges, and spa facilities.
Performs housekeeping duties to maintain spa cleanliness and presentation standards.
Maintains a friendly, professional, and helpful attitude with guests and team members.
Assists treatment providers with preparation of treatment rooms, products, and supplies.
Requisitions supplies and spa collateral materials as needed.
Dispenses and serves wine in accordance with applicable policies and certifications.
Participates in scheduled meetings and training sessions.
Conducts inventory counts of products and supplies.
Maintains regular and reliable attendance.
May be required to participate as a panelist for Internal Review Hearings.
Performs additional duties as assigned by management.