Spa Associate

Hand & Stone•Doral, FL

3d•Onsite

About The Position

At Hand & Stone, our mission is simple: make every visit the best hour of our guests’ month. We are passionate about delivering exceptional experiences, building lasting client relationships, and helping our guests prioritize self-care and wellness. We are seeking friendly, sales-driven, and customer-focused Front Desk Sales Associates who thrive in a fast-paced environment and enjoy connecting with people. This role is ideal for someone who is energized by sales goals, hospitality, and creating memorable guest experiences. No spa experience? No problem. We provide training for motivated, customer-focused individuals who are eager to learn sales and guest experience skills.

Requirements

Bilingual in English and Spanish
Previous sales, customer service, retail, hospitality, or spa experience preferred
Strong communication and interpersonal skills
Comfortable initiating sales conversations and confidently asking for the sale
Goal-oriented with a positive and energetic attitude
Ability to multitask in a fast-paced environment
Professional appearance and demeanor
Basic computer and phone skills

Nice To Haves

Passion for wellness, hospitality, and helping people feel their best
Confidence in membership sales and guest recommendations
Ability to create genuine relationships with clients
Strong work ethic and team-first mentality
Attention to detail and pride in maintaining a clean spa environment

Responsibilities

Create a warm, welcoming, and professional environment for every guest
Deliver an exceptional client experience aligned with our mission to make each visit the best hour of the guest’s month
Greet guests, check clients in and out, and ensure smooth appointment flow
Resolve client concerns professionally and positively
Build strong relationships with members and guests through personalized service
Meet and exceed membership sales goals
Educate guests on membership benefits, spa services, skincare products, and enhancements
Recommend upgrades, add-ons, and future appointments to maximize the guest experience
Promote massage, facial, and wellness services to new and existing clients
Support spa promotions, events, and marketing initiatives
Answer inbound calls to schedule appointments and assist with guest inquiries
Make outbound calls to prospective and existing clients to generate bookings and membership interest
Follow up with leads, missed appointments, and member retention opportunities
Maintain accurate appointment scheduling and client information
Maintain a clean, organized, and welcoming front desk and spa environment
Support daily opening and closing procedures
Assist with laundry, stocking supplies, and overall spa presentation
Ensure compliance with spa policies, sanitation standards, and operational procedures