Job Posting Title Spécialiste principal, gestion des données clients | Senior Specialist, Customer Data Management

RTX • Longueuil, QC

1d • Onsite

About The Position

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world. Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

The Aftermarket cost reduction team is responsible for optimizing and maintaining the estimated costs and revenues generated by P&WC engine maintenance contracts for all P&WC engine families (Turbofan, Turboprop, Regionals, Turboshafts and APUs). The Aftermarket cost reduction team leads costs reduction projects and supports shop maintenance activities, commercial offerings to customers and product improvements. We’re looking for an experienced person to lead cost reduction projects, more specifically on the Regional and the Fans engine families. The Aftermarket cost reduction specialist will have to collaborate with many departments, such as Customer Engineers, Customer Managers, MRO Specialists, Commercial experts, Publications, and the Engineering organization.

Reporting directly to the Director of Transformation and Engine Maintenance Solutions, the successful candidate will play a critical role in executing our five-year strategic plan for all PCS services and products. Based at P&WC’s Plant 1 in Longueuil, this role will primarily focus on understanding and documenting current sales processes, identifying digitization opportunities, and leading the key projects required to implement the strategy. This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively on-site.

Requirements

• Bachelor’s degree and 6 to 10 years of prior relevant experience OR In absence of a degree, 10 to 15 years of relevant experience is required
• This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.
• The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.

Nice To Haves

• Preferred Engineering degree in Aeronautical or Mechanical Engineering, Commerce or Marketing
• Strong project management skills
• Business sense is a key competency in this role
• Strong people and communication skills
• Solid computer skills (PowerPoint, Excel, Word, Access, etc.)

Responsibilities

• Conduct a comprehensive inventory of all PCS services, including existing processes, procedures, and financial policies.
• Develop future-state processes for PCS sales and related activities.
• Collaborate with cross-functional teams to streamline processes, socialize the overall strategy, and enhance customer experience.
• Track and report on the performance of digital sales, SMART, RMK, and other initiatives, providing regular updates to senior management.
• Document the progress of projects related to the PCS group.
• Analyze and forecast current and future cost trends.
• Maintain effective communication with key stakeholders and multidisciplinary team members.

Benefits

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Senior