Souvenir Operations Manager - Virginia Aquarium

Cherry Hill Programs•Virginia Beach, VA

4d•Onsite

About The Position

As Operations Manager, you will create the magic by overseeing daily operations for our photo operations at the Virginia Aquarium and implement strategies to drive profitability and efficiency at each venue. The ideal candidate will also lead, develop and motivate the local team to achieve personal, professional and company goals.

Requirements

Previous supervisory/management experience required
Demonstrate excellent interpersonal and communication skills
Strong people management skills and a passion for developing talent
Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods of time

Nice To Haves

Direct industry experience highly desired

Responsibilities

Promote a positive, collaborative environment and maintain our core values and policies
Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success
Determine staffing requirements and assist with hiring, onboarding, and training as needed
Ensure daily operations are maintained as scheduled
Create and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targets
Coordinate field personnel, equipment, and manage inventory of supplies
Coach and develop team members to drive revenue, reduce cost and provide world class guest service
Analyze sales activity and reports to identify trends/opportunities and implement plans to drive a successful operation
Communicate and partner with the District Manager/Regional Manager to drive alignment and overall strategy for designated venue(s)
Establish and maintain positive and successful vendor relations with staff at all locations
Partner with host venue to support a seamless, efficient operation with a focus on guest service and profitability
Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery
All other duties as assigned