SOS CTI Team Lead

Elm & Oak Health•Onondaga, NY

4d•Hybrid

About The Position

Make a meaningful difference where it matters most. At Elm & Oak Health, we're on a mission to bring dignity and stability to the most vulnerable members of our communities. We're looking for a Team Lead to guide our Safe Options Support (SOS) teams serving individuals experiencing homelessness across the Onondaga/Oswego County areas. You'll lead and mentor a multidisciplinary team of care managers, peer specialists, and clinicians - coaching your people, forging strong partnerships with hospitals, law enforcement, and housing providers, and building the quality and compliance foundation that lets your team do their best work where it matters most. If you're a natural leader who thrives on developing people and driving real impact, this is your chance to lead a team that changes lives every day. For over 50 years, Elm & Oak Health has worked to improve the health and lives of individuals and families receiving government-sponsored health insurance. Today, we're the largest Care Management Agency in our region, servicing 28 counties and 3,000+ members - with a reputation for excellence built one relationship at a time. That reputation comes from how we work: with compassion, empowerment, and teamwork at the center of everything. It's the same spirit that drives our award-winning culture. Join us, and you'll do more than build a career - you'll make a real difference, backed by flexible work arrangements, competitive pay, and benefits that support you as much as you support others. Candidate must be willing to travel throughout Onondaga & Oswego Counties on a regular basis. Grade 307: This is a full time position, working from home, but does require significant travel throughout Onondaga & Oswego Counties. The minimum and maximum annual salary that Elm & Oak Health believes in good faith to be accurate for this position at the time of this posting are $60,948 - $78,362. In addition to your salary, Elm & Oak Health offers a comprehensive benefits package (all benefits are subject to eligibility requirements) and non-monetary perks. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Requirements

Bachelor’s Degree or AAS with 2 years of equivalent work experience.
Minimum of 5 years’ experience in case management or a clinically related area.
Minimum of 2 years’ experience working with the homeless and/or precariously housed populations.
Knowledge of counseling principles and methods for mental illness and substance use disorders.
Knowledge of treatment, rehabilitation, and community support programs as they relate to members, member’s families, and staff.
Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques.
Ability to develop evaluate, implement, and modify treatment intervention to meet the needs of individual recipients.
Strong leadership and organizational skills required.
Excellent planning, organization and implementation skills required.
Must demonstrate excellent oral/written communication skills.
Must possess excellent computer skills and have mastery of clinical software required for SOS program documentation and administration.
Commitment to our member population.
Candidates will need a NYS driver’s license and to own or have access to reliable transportation that enables them to fulfill travel requirements of the job.

Nice To Haves

Previous leadership or supervisory experience preferred.
Collaborative style with strong team building and mentoring skills.
Experience working with individuals with mental health issues.

Responsibilities

Direct Supervision, Coaching/Education Training Staff: Provide mentoring, guidance and coaching to staff regarding policies and procedures. Provide mentoring, guidance and coaching to staff regarding service delivery and interventions. Assist staff when necessary in areas of Care Management referrals and network development. Promote a positive working environment for staff through constructive reinforcement and recognition. Conduct interim and yearly staff evaluations in collaboration with Manager. Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures. Coordinate weekly staff schedules to ensure adequate staff coverage.
Department Operational Oversight: Manage the day-to-day operations in accordance with internal and external regulatory standards and guidelines. Coordinate program outreach at known “hang outs” or “hot spots” within the community or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the member. Develop meaningful and lasting partnerships with key community stakeholders including local hospitals, local law enforcement, shelter operators and housing providers. Facilitate case reviews on “members at risk” with community partners and document recommendations. Manage SOS team’s on-call requirements ensuring that 24/7 crisis response is available. Work with SOS region’s Single Point of Access department to identify eligible participants and reporting on enrollment outcomes and staff assignment. Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner and with understanding of and consideration for cultural differences.
Quality and Compliance Oversight: In partnership with the State Office of Mental Health and regional partners, oversee the creation of a multi-disciplinary SOS community support team. Attend OMH and regional collaboration meetings as needed to adequately support the SOS program. Oversee and/or conduct internal audits/case record reviews on a regular basis to measure compliance to regulatory/contract standards, and report aggregated findings and recommendations to the Monroe Plan leadership team on gaps in care or areas for continued improvement. Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care. Ensures that internal and external regulatory agency standards and requirements are met. Monitor, on a regular basis, and no less than monthly, all regulatory compliance areas within the SOS CTI program, including HIPPA. In collaboration with the Monroe Plan leadership team, develops policies/procedures for the SOS CTI program. Support audit process and follows up with staff as needed to address any identified deficiencies.
Training & Development: Develop, implement, and monitor training programs within the SOS department as needed. Conduct orientation sessions. Create training materials, as needed. Create testing and evaluation process for staff skill and knowledge following trainings. Plan and conduct continuing education training. Plan the implementation of activities and events, budget spending, material purchase/production and other resources to ensure that resources for education and development are adequate and managed within authorized budget. Act as a liaison between the SOS program and the Health Home Care Management program and other departments within Monroe Plan as needed. Act as a liaison between Monroe Plan and OMH and community providers and agencies.