Sommelier

AccorHotel•Miami Beach, FL

8h•Onsite

About The Position

Under the general guidance of the Head Sommelier, the Sommelier is responsible for delivering refined and personalized wine service to enhance the overall guest dining experience. The Sommelier supports the execution of the restaurant’s wine program through expert recommendations, accurate service, and cellar management. This role upholds the highest service standards while contributing to guest satisfaction, team training, and the ongoing development of the wine offering in line with the brand’s identity and vision.

Requirements

High School Diploma or equivalent education required; Bachelor’s Degree preferred, ideally in Hospitality, Business, or related field.
Minimum 5 years of professional experience in a sommelier or beverage leadership role, preferably within an upscale or luxury lifestyle brand hotel or fine dining establishment.
Extensive knowledge of wines, spirits, and beverage service, including wine varietals, regions, vintages, production methods, and proper wine service techniques.
Proven expertise in wine list development, wine and food pairing, inventory management, and cellar operations.
Experience working with high-profile guests and maintaining discretion, professionalism, and personalized service.
Proficiency with property management and point-of-sale systems such as Opera and SynXis is a plus.
Excellent verbal and written communication skills in English, with the ability to educate and engage guests and staff effectively.
Ability to stand and walk continuously for shifts of up to eight hours or more, with stamina to handle physically demanding tasks.
Observant and able to respond quickly and calmly in dynamic, fast-paced, and sometimes stressful situations.
Physical ability to twist, reach, bend, climb, and carry items, including the ability to push or pull objects weighing 20 lbs or more consistently.
Strong multitasking skills and attention to detail to manage simultaneous responsibilities without compromising service quality.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Nice To Haves

Bachelor’s Degree preferred, ideally in Hospitality, Business, or related field.
Proficiency with property management and point-of-sale systems such as Opera and SynXis is a plus.
Additional language ability preferred.

Responsibilities

Lead and manage all aspects of the wine program, ensuring exceptional guest experiences by delivering expert wine recommendations and flawless service throughout all dining areas.
Maintain comprehensive knowledge of the wine list, including varietals, regions, vintages, and producers, and communicate this knowledge clearly to guests and team members.
Oversee the training, coaching, and development of the sommelier team and wine service staff to maintain high standards of product knowledge, service techniques, and professionalism.
Collaborate with the culinary team and restaurant management to design and update wine menus, including seasonal selections and wine pairing suggestions that complement the food offerings.
Manage wine inventory control, including ordering, receiving, storing, and rotating stock to maximize freshness and minimize waste or loss.
Ensure proper care and storage of wine in the cellar, maintaining ideal temperature, humidity, and organization to preserve product quality.
Monitor guest feedback related to wine service and continuously implement service enhancements to elevate the overall guest experience.
Enforce compliance with all health, safety, and alcohol service regulations, including responsible service policies and legal age requirements.
Drive team engagement and motivation by fostering a positive work environment that encourages professional growth, accountability, and teamwork.
Participate actively in promotional events, tastings, and staff training sessions to continually raise awareness and appreciation of the wine program within the team and with guests.
Any other reasonable duties as assigned by the supervisor or manager.
Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Remain calm and alert, especially during emergency situations.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.