Somali Interpreter

LanguageLine Solutions

1d•$18 - $21•Remote

About The Position

LanguageLine Solutions is seeking a dedicated Somali Interpreter to join our team. This role involves using your language skills to bridge communication gaps for limited-English speakers and the Deaf/Hard-of-Hearing community. As a Video-Phone Interpreter, you will handle calls on demand, rendering the meaning of conversations between Somali and English speakers across various industries including healthcare, 911, first responders, education, government agencies, and general business. You will process information quickly and concisely, recognizing cultural differences, and maintaining professionalism and courtesy at all times. The role requires understanding of common industry procedures and practices, and the ability to handle both simple and complex, technical or non-technical subjects verbally. This is a remote position, requiring a quiet and secure home-office environment. While written translation is not part of this role, translators and other skilled linguists are encouraged to apply.

Requirements

Fluency in Somali and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences.
Excellent listening, retention and note-taking skills.
Ability to concentrate, stay detached, remain neutral and objective.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Must have work authorization that does not now or in the future require sponsorship of a visa.
High school diploma or equivalent.
Ability to read and write the requested languages – highly preferred.
Dedicated personal device for business purposes.
Desktop / Laptop Computers with Windows, MacOS, or ChromeOS.
Tablets (iPadOS or Android) are acceptable.
Smartphones (iOS or Android) are also acceptable.
High speed Internet connection (download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms).
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam the majority of the workday.
Must use a headset for prolonged periods of time.
Must be able to operate company provided software and systems.
Must have sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.
May be exposed to moderate noise levels.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to adapt to any LLS technology enhancements.

Responsibilities

Handle calls on demand and render the meaning of conversations between Somali and English speakers.
Break communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly, concisely, and recognize sensitive cultural differences.
Maintain professionalism and courtesy at all times.
Use appropriate terminology and understand common industry procedures and practices.
Handle simple or complex, technical or non-technical subjects verbally.
Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Participate in online, video and audio training sessions.
Deliver interpretation services via video and expediently type data on a dedicated device.
Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
Maintain a professional demeanor throughout video and audio interpreting sessions.
Remain calm during interpreting sessions, especially in emergency situations.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions and protocol to ensure client expectations are met.
Understand protocol and terminology for various industries including Medical, Insurance, Finance and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Provide company-standard service in dynamic environments with potentially emotional or stressful calls, high call volumes, or extended call durations.