Solutions Team Manager - Grand Rapids MI

Applied Innovation • Grand Rapids, MI

2d • Onsite

About The Position

Applied Innovation is seeking a collaborative and results-driven Solutions Team Manager to oversee solutions engineering, sales engineering, and technical quoting operations. This role is responsible for developing high-performing teams, improving solution design and quoting processes, ensuring quality and consistency in proposals and SOWs, and partnering across Sales, vCIO/TAM, Professional Services, PMO, Deployment, and Operations to support smooth handoffs and successful customer outcomes. The ideal candidate brings strong technical presales experience, people leadership skills, and a continuous improvement mindset to help streamline workflows, reduce delivery risk, and support revenue growth.

Requirements

• A growth and service-minded, collaborative, and improvement-oriented mindset that balances urgency, quality, accountability, and practical execution.
• Strong leadership, communication, prioritization, process design, technical scoping, quoting, coaching, and cross-functional coordination skills.
• Working knowledge of managed services, infrastructure, cloud, cybersecurity, solution design, SOW development, pricing models, CQP, curated catalogs, and delivery handoff requirements.
• Understanding and alignment with the organization’s core values
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field, or an equivalent combination of education and relevant experience.
• Valid driver’s license and clean driving record, with no DUIs in the past five years.
• 5+ years of experience in technology consulting, sales engineering, solutions architecture, or technical leadership.
• 3+ years of people leadership experience.
• Strong understanding of Managed Services, infrastructure, cloud, cybersecurity, project delivery, and technical presales.
• Strong communication and organizational skills.
• Proven ability to lead cross-functional teams.

Nice To Haves

• Experience managing Sales Engineers, Solutions Engineers, Technical Consultants, or similar technical revenue teams.
• Experience developing SOWs, technical proposals, financial models, quotes, or solution profitability analysis.
• MSP, VAR, or technology services industry experience.

Responsibilities

• Lead, develop, coach, and hold accountable Sales Engineers, Solutions Engineers, and Technical Quoting personnel.
• Set team goals, performance expectations, workload priorities, and accountability measures.
• Build a culture of collaboration, service excellence, innovation, and continuous improvement.
• Manage intake, prioritization, assignment, and progression of solution opportunities.
• Balance workloads across engineering and quoting resources.
• Remove bottlenecks and maintain workflow standards and service level expectations.
• Ensure consistent, high-quality SOWs, proposals, technical recommendations, and approved architecture.
• Review complex or high-impact opportunities before customer delivery.
• Align sold solutions with delivery expectations to reduce scope gaps, ambiguity, and delivery risk.
• Own technical quoting processes, standards, turnaround time, and productivity.
• Simplify the quoting process by developing a curated catalog of approved products, services, bundles, and templates that enables more team members to quote directly with consistency and confidence.
• Serve as the company’s subject matter expert for CQP quoting software, including process design, user adoption, best practices, data integrity, and continuous improvement.
• Partner with Sales, Account Management, and vCIO teams to improve conversion and align pricing, scoping, and recommendations with company objectives.
• Partner with Sales Leadership, vCIO/TAM, Professional Services, PMO, Deployment, and Operations.
• Ensure smooth handoffs from opportunity identification through solution design, quoting, project initiation, and delivery.
• Facilitate communication between solution teams and professional service delivery teams, ensuring baselines, SOWs, and design processes work across both teams.
• Support leadership communication efforts by helping translate new products, services, and strategic initiatives into clear updates for the broader team.
• Support technology evaluation, service development, vendor management, standardization, and portfolio optimization.
• Provide operational insight into emerging technologies and service offerings.
• Other duties as assigned.

Benefits

• Medical, dental, and life insurance on the 31st day of employment.
• Short-term disability.
• Paid vacation and holidays.
• Paid volunteer time.
• Onsite fitness center
• 401(k) retirement plan with company match program.
• Opportunities for professional growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior