Solutions Specialist

Berkley • Scottsdale, AZ

1d • Hybrid

About The Position

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand. At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

Requirements

• High school education or equivalent required
• Incredible empathy and understanding of the needs of our insureds and their agents alike. You will be a proactive and conscientious advocate for Berkley One customers and are passionate about their experience
• Exceptional verbal and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose
• Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
• You have a strong sense of accountability, fun and adventure
• Natural curiosity. You love learning how things work, and you are always looking for areas to improve
• Minimum two years work experience in a customer solutions or service role ideally in a high-volume, relationship focused service industry or customer support environment preferred
• Proficiency with technology and Microsoft Office required

Responsibilities

• Deliver exceptional service to HNW customers and broker partners via phone, chat, and email.
• Handle inbound calls and service requests with professionalism, empathy, and urgency.
• Process policy transactions including quotes, endorsements, cancellations, and payments with precision.
• Ensure all interactions are documented accurately and thoroughly in the system of record.
• Verify caller and chat identity in compliance with security and regulatory standards.
• Set clear, appropriate expectations during every customer and agent interaction.
• Follow up proactively on open items and promise to ensure timely resolution.
• Provide empathetic support during first notice of loss and other sensitive situations.
• Act as the primary contact for agents, resolving policy inquiries and assisting with quote-to-bind processes.
• Offer technical support and live system training to agents navigating platforms like PAS, billing, and claims.
• Manage daily task assignments and ensure timely, compliant processing of service requests.
• Collaborate with peers and leadership to resolve complex issues and escalate when necessary.
• Meet or exceed production and quality metrics, consistently delivering service excellence.
• Contribute to process improvements by submitting Optimizations and participating in Innovation Challenges.
• Uphold service culture standards and behaviors that reflect the brand’s commitment to excellence.
• Other work as assigned.

Benefits

• competitive compensation
• paid time off
• comprehensive wellness benefits and programs
• employer funded health savings account
• profit sharing
• 401k
• paid parental leave
• employee stock purchase plan
• tuition assistance
• professional continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED