Solutions Specialist IV

Navanta, LLC • Oklahoma City, OK

1d • $65,000 - $75,000 • Hybrid

About The Position

The Solutions Specialist IV is a staff position that works closely with Project Managers to develop in-depth technical plans to accomplish a stated project/company/client goal. This role involves collaborating with Project Managers on various company projects, providing guidance to technical staff, ensuring technical plans are tracked, and liaising with client executives to understand their needs and develop implementation plans. The specialist must adhere to defined procedures, monitor real-time events, multitask, and escalate complex issues as needed.

Requirements

• Advanced understanding of PC/Server/Network hardware.
• Advanced understanding of principles and theories of network systems and management.
• Advanced understanding of Internet technologies and products.
• At least three years of technical work experience or equivalent education.
• At least three relevant technical certifications (e.g., A+, Network+, Security+, Server+, MCSA, MCSE, CCNA) or equivalent experience.
• General Understanding of Microsoft Active Directory, DNS, DHCP, Hyper-V, DFS, and backup technologies.
• Advanced understanding of servers, networking equipment, Layer 2/3 networking devices, and VLAN configuration/setup.
• A demonstrated propensity towards and proficiency with customer end-user interaction.

Nice To Haves

• Bachelor’s (or higher) degree in MIS, Network Engineering, Computer Science, or related degree.
• Five or more years of related technical work experience.
• Five or more relevant technical certifications (e.g., Network+, Security+, Server+, CCNA, and CCNP).
• General understanding of expectations and implementing clients under the Bankers Private Cloud model.

Responsibilities

• Collaborate closely with Project Managers to plan and coordinate successful delivery of various company projects, including but not limited to new client installations, existing client upgrades, internal service enhancements, and process definition and implementation.
• Provide guidance and assistance to technical staff assigned to project-related tasks, taking ownership of tasks if necessary to meet deadlines.
• Ensure that technical plans are properly tracked by monitoring associated tickets and updating them frequently.
• Liaise with client executives to understand their technical problems and pain points and use this information to develop implementation plans with clear steps to migrate clients from their existing setup to Bankers Private Cloud.
• Adhere to defined procedures, policies, and templates to plan recurring projects.
• Monitor real-time events and multitask between various concurrent activities.
• Escalate sensitive or complex planning problems to management.
• Perform any other related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level