Solutions Specialist III

Navanta, LLC • Oklahoma City, OK

5d • $60,000 - $65,000 • Hybrid

About The Position

The Solutions Specialist III is a staff position that provides technical support assisting with technical issues related to new projects for clients. This role involves completing client projects by performing tasks as requested by Project Management, System Infrastructure Project Specialists, clients, and vendors. The specialist will provide hardware, software, and network support to clients by implementing risk mitigation of downtime, retaining/improving security, and striving to reduce the client’s need to contact support for troubleshooting. They will also create or update documentation on new/modified processes for client projects, act as the initial contact for clients needing technical support related to new client projects, and assist technicians with technical problems they encounter. The role requires responding to and working assigned tickets, answering calls related to projects, and creating or updating tickets. Clear communication of technical solutions in a user-friendly, professional manner, both verbally and written, is essential, as is following defined procedures and policies to resolve tasks and document changes. Complex problems will be escalated or involve senior technicians. This position has no supervisory responsibility.

Requirements

• Proficient in configuring, managing, and troubleshooting Group Policies to ensure efficient user and computer management, security, and compliance within an organization.
• Strong experience in administering Active Directory, including user and group management, domain services, and directory services for a secure and well-organized network environment.
• Skilled in the management, configuration, and troubleshooting of various server environments, ensuring high availability, security, and optimal performance.
• In-depth knowledge of banking applications and software, with experience in managing and maintaining these systems for seamless and secure financial transactions and operations.
• Strong problem-solving and analytical capabilities, able to identify and resolve technical issues with efficiency and precision.
• Self-driven with a proactive approach to tasks, consistently taking ownership of responsibilities and identifying areas for improvement.
• Excellent verbal and written communication skills, able to convey technical information clearly and collaborate effectively with team members and clients.
• Advanced understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
• Advanced understanding of principles and theories of network systems and management.
• Advanced understanding of electrical safety procedures.
• At least three years of technical work experience or equivalent education.
• At least three relevant technical certifications (e.g., A+. Network+. Security+).

Nice To Haves

• Associate’s (or higher) degree in computer science-related field.
• Four or more years of technical work experience.
• Four or more relevant certifications (e.g., A+, Network+, Security+).

Responsibilities

• Complete client projects by performing tasks as requested by Project Management, System Infrastructure Project Specialists, clients, and vendors.
• Provide hardware, software, and network support to clients by implementing risk mitigation of downtime, retaining/improving security, and striving to reduce the client’s need to contact support for troubleshooting.
• Create or update documentation on new / modified processes for client projects.
• Act as the initial contact for clients that need technical support related to new client projects.
• Assist technicians with technical problems they encounter.
• Respond and work tickets assigned as appropriate, answer calls related to projects, and create new or updated existing tickets.
• Clearly communicate technical solutions in a user-friendly, professional manner, both verbally and written.
• Follow defined procedures and policies to resolve tasks and document changes.
• Escalate or involve senior technicians on sensitive or complex problems.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed