Solutions Sales Specialist - UCaaS and Contact Center Solutions Sales

Verizon • West Valley City, UT

2d • $89,500 - $171,600 • Onsite

About The Position

In your role as a Unified Communications (UC) and Contact Center (CC) solutions sales partner, you'll be finding the right technology to help enterprise customers transform their communication infrastructure and elevate their customer experience (CX). But you'll be doing more than just providing phone systems—you'll help customers empower their hybrid workforces, streamline agent productivity, and build brand loyalty through seamless, AI-infused interactions. Forging strong customer relationships with senior leaders and key influencers within large global accounts. Evaluating and identifying gaps in customer communication workflows and agent performance. Proposing tailored solutions such as CCaaS (Genesys, Webex), UCaaS, and AI-driven automation to address specific business challenges. Handling all aspects of the sales cycle from initial discovery and solution architecture to closing and ensuring high satisfaction. Partnering with internal resources and account teams to orchestrate complex, large-scale deals.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work and/or military experience, or specialized training.
• Experience selling or consulting on complex IT or communication solutions.
• Willingness to travel to meet with enterprise clients.

Nice To Haves

• Experience presenting compelling business cases to C-suite buyers, particularly regarding digital transformation or CX ROI.
• A deep understanding of the UC & CC landscape, including VoIP/PBX, SIP trunking, and cloud contact center platforms (CCaaS).
• Proven success in selling complex managed solutions such as AI-driven CX, virtual contact centers, or global voice architectures.
• A track record of meeting challenging sales goals and managing high-value, multinational accounts.
• Technical proficiency in documenting customer needs and mitigating barriers to implementation.
• Spanish language skills, which are desirable but not essential for the role.

Responsibilities

• Forging strong customer relationships with senior leaders and key influencers within large global accounts.
• Evaluating and identifying gaps in customer communication workflows and agent performance.
• Proposing tailored solutions such as CCaaS (Genesys, Webex), UCaaS, and AI-driven automation to address specific business challenges.
• Handling all aspects of the sales cycle from initial discovery and solution architecture to closing and ensuring high satisfaction.
• Partnering with internal resources and account teams to orchestrate complex, large-scale deals.

Benefits

• medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• matched 401(k) savings plan
• up to 8 company paid holidays per year
• up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• up to 15 days of vacation per year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior