Contact Center Specialist

Fibre Federal Credit Union • Longview, WA

20h • Onsite

About The Position

Fibre Federal Credit Union is seeking a Contact Center Specialist for our Longview, WA location. This is not a remote position. Fibre Federal Credit Union offers a vibrant, exciting, and challenging workplace in the fast-paced financial industry in the Lower Columbia region and along the Oregon coast. Join our team and see what it means to be people helping people. The range above allows our employees room for growth through annual merit and other pay increases based on performance. The target pay range for this position is typically within the first half of the range. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications.

Requirements

• Possess high school diploma or equivalent
• Always maintain professionalism
• Be reliable and dependable
• Be able to work in a high-volume call center environment
• Have outstanding communication skills
• Can work a flexible schedule including mandatory Saturday hours.
• Have basic computer knowledge and exceptional attention to detail.
• Be Bondable

Responsibilities

• Receive members and process requests via the telephone, secure messaging, chat, and email.
• Provide thorough Credit Union information and encourage members to use the many other services of the Credit Union.
• Open new accounts and cross sell basic Credit Union services to existing members in a prompt, courteous, and friendly manner.
• Have knowledge of loan products and services.
• Process file maintenance on accounts, loans, and Visa/debit card records.
• Provide exceptional member service.
• Be empathetic, kind, and compassionate.
• Answer a variety of member inquiries and maintain a good working knowledge of Credit Union services.
• Process phone transaction requests to include, but not limited to transfers, loan payments, issuing cashiers checks, processing wires, etc.
• Assist members with payroll transactions, stop payments, overdraft and late fees, certificates, and dormant accounts.
• Assist members with card related issues and questions on Visa Credit and Debit accounts and the ATM Network.
• Assist members with Call 24, overdraft sources, cross account transfers and Online Banking set-up, questions, and problems.
• Submit loan application information for members to Consumer Lending.
• Assist members with Online Banking messages and Chat.
• Follow all Credit Union procedures and policies.
• Ensure all internal controls are followed within their area of responsibility.
• Must be a self-starter, self-motivated, and use initiative while effectively adapting to change.

Benefits

• Competitive Salary
• Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee
• Paid Vacation Time
• Paid Volunteer Hours
• 6% 401(k) Plan Contribution
• 10 paid holidays
• Schedule option to work 4 - 10-hour shifts
• Opportunities for growth within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED