Solutions Representative

DeepScribe•,

2d•$50,000 - $65,000•Remote

About The Position

At DeepScribe, everything we do is focused on our mission - to bring back the joy of care to medicine. Our goal is to empower physicians with the tools they need to improve both efficiency and efficacy, and to improve patient outcomes by increasing the trust and understanding they have with their physician. Our Customer Success team is the front line support for our customers, which helps our customers maximize the value they get from our revolutionary technology.

Requirements

Passionate about supporting customers and providing a memorable experience.
See problem resolution as an opportunity to shine and create a satisfied customer.
Enjoy being the front line of support for customers, answering questions, diagnosing technical issues, and solving problems.
Strong communicator, both written and verbally.
Familiar with identifying bugs, and working with various stakeholders to find workarounds and resolve issues successfully.
Proactive and anticipate issues and inefficiencies, rather than reacting to things that have snowballed.

Responsibilities

Be the primary point of contact for customers, answering their questions, diagnosing problems, and responding to queries about the product.
Interface with customers by telephone, email, and in-App messaging systems depending on the escalation.
Provide world-class customer service.
Support customers through workflow concerns, app functionality, troubleshooting, bug identification, EHR integration, and more.
Partner and work cross-functionally (e.g. CS, billing, Product, Engineering, Sales).
Bring to attention patterns of customer concerns and needs to internal stakeholders.