Account Solutions Representative
About The Position
Credit Acceptance is seeking an Account Solutions Representative to join their Collections team. This role involves working with consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. The position offers a competitive compensation structure with a base hourly rate plus uncapped monthly bonus potential, paid time off, holiday pay, quarterly profit sharing, and benefits that begin on the first day. The company emphasizes a strong culture with opportunities for career growth, continuous learning, and a supportive work environment. Team members have a voice through various feedback channels and participate in company initiatives. The role is remote and requires a high school diploma and a high-speed internet connection.
Requirements
- High School Diploma
- High speed internet connection with a minimum of 15mbps download speed
Nice To Haves
- Previous customer service and/or collection experience in call center environment
- Experience in the finance or automotive industry
- Experience in any position where you had to demonstrate excellent customer support or persuasive skills
Responsibilities
- Create solutions to assist the customer from becoming further past due and get them current, where possible
- Create a solution to assist the customer to cancel or stop vehicle repossession
- Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
- Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
- Professionally and respectfully working with customers to help them bring and keep their account current
- Ensuring the information that we depend on to contact the customer is up to date
- Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
- Supporting additional customer service requests
Benefits
- Competitive hourly rate plus uncapped monthly bonus potential
- Paid Time Off
- Holiday pay
- Quarterly profit sharing
- Benefits that begin on your first day
- Flexible scheduling
- Training on your first day and beyond
- Foundational training during your first 3 weeks
- Continuous learning through one on one coaching, online courses, and leadership development
- Listening culture that gives every team member a voice
- Open door policy
- Opportunity to share ideas and feedback through multiple channels
- Relaxed work environment
- Allocated hours for having fun
- Recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests
- Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more
- Opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees
- Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance
- Estimated average bonus target for this position is around $700/month
- Paid bi-weekly
- Annual hourly pay increases based on your performance
- Medical, Dental, Vision
- Paid training
- Computer equipment provided (monitors, mouse, keyboard, webcam)
- Paid parental time
- 401k with employer match
- Tuition reimbursement
- Growth opportunities to advance your career
- Ongoing training and development
- Monthly fitness reimbursement
- Adoption assistance
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
